Understanding Human Communication
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For over three decades, this has been the bestselling text for the Human Communication course. Understanding Human Communication is written with one goal in mind: to provide students with the insights and skills to succeed in our changing world. Fully updated and expanded to include more information on culture and communication, gender and communication, and the effects of technology and social media on communication, this twelfth edition also features two new types of boxes, "Understanding Diversity" and "@Work," as well as new annotated sample speeches.
more training sessions where employees can try out the system and you can clear up any questions? 4. You’ve just been given two free tickets to tomorrow night’s concert. How can you best find out whether your friend can go with you? a. Send her an e-mail and ask for a quick reply. b. Leave a message on your friend’s answering machine asking her to phone you back. c. Send an instant message via your computer. 3. Increasing Your Communicative Competence Prove for yourself that communication
074-113_Ch03_Adler 2/28/05 9:40 AM Page 109 CHAPTER 3 LANGUAGE 109 WHEN WORDS HURT Words are scalpels, every bit as sharp as a surgeon’s tools, and sometimes almost as dangerous. Cutting words are at their worst when they are unintended, that is, when they inadvertently reveal what the speaker—the doctor—really thinks. Take “incompetent cervix.” Granted, this is a succinct way to describe a cervix that can’t keep the womb properly closed throughout a pregnancy. But we never hear the term
removing the sources of noise: turning off the television, shutting the book you were reading, closing the window, and so on. In some cases, you and the speaker may need to find a more hospitable place to speak in order to make listening work. HEARING PROBLEMS Sometimes a person’s listening ability suffers from a hearing problem—the most obvious sort of physiological noise, as defined in Chapter 1. After a hearing problem has been diagnosed, it’s often possible to treat it. The real tragedy
interpretation may not be correct, in which case the speaker may become even more confused by accepting it.Second, even if your interpretation is correct,telling it to the problem-holder might not be useful.There’s a chance that it will arouse defensiveness (because analysis implies superiority and evaluativeness), and even if it doesn’t,the person may not be able to understand your view of the problem without working it out personally. LISTENING 139 CULTURAL IDIOM bring someone to his or her
or able to hear anything positive. Even if your advice, judgments, and analysis are correct and your questions are sincere, and even if your support comes from the best motives, these responses often fail to help. One recent survey demonstrates how poorly such traditional responses work.44 Mourners who had recently suf- 114-151_Ch04_Adler 2/28/05 9:42 AM Page 143 CHAPTER 4 fered from the death of a loved one reported that 80 percent of the statements made to them were unhelpful.Nearly half